Work Experience

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Product Director

Sep 2025 - Present

    • Took ownership of new product and development team, leading to successful national launch.

    • Developed near-term roadmap based on customer feedback and market research.

    • Designed new features to meet customer needs and spark customer delight.

  • Product Discovery and Design

    User Story and Acceptance Criteria

    Product Roadmapping and Vision

    Shape Up Framework

    Web Accessibility (WCAG 2.0)

    Wireframing (Balsamiq)

    Prototyping (Figma)

    JIRA, Confluence

Director of Product Design

Nov 2023 - Sep 2025

    • Designed new features and epics, produced wireframes and prototypes, and scoped phases for release that deliver incremental value to end users

    • Demonstrated prototypes and new and emerging designs to clients, stakeholders, and technical teams for feedback and refinement

    • Co-developed the company’s discovery framework and tools and led onsite and remote requirement gathering sessions with the company’s largest State-level client

  • Product Discovery and Design

    User Story and Acceptance Criteria

    Product Roadmapping and Vision

    SAFe Agile

    Web Accessibility (WCAG 2.0)

    Wireframing (Balsamiq)

    Prototyping (Figma)

    JIRA, Trello, Confluence

Product Owner

Jun 2019 — Oct 2023

    • Instrumental in leading organizational transformation from Agile/Waterfall to full SAFe Agile framework as company’s first Product Owner

    • Improved team predictability by leading six Program Increment (PI) Planning sessions each year for Agile Release Train (ART) which included fully onsite, fully remote, and hybrid events

    • Served as PO on three scrum teams making up over 50% of the ART: refining and prioritizing backlogs, juggling priorities, communicating with stakeholders, designing UX/UI, and writing Acceptance Criteria in order to deliver incremental value to end users

    • Developed company’s discovery framework and tools and led onsite requirement gathering sessions with Illinois Department of Human Services

  • User Story and Acceptance Criteria

    SAFe Agile

    Web Accessibility (WCAG 2.0)

    Wireframing (Balsamiq)

    JIRA, Trello, Confluence

Technical Writer

Jun 2016 — Jun 2019

    • Created and designed end-user software documentation and release notes, templates, infrastructure, and documentation for modular SaaS product, including over 30 user guides and over 200 knowledge-base articles

    • Designed and maintained help center support sites on Zendesk

    • Led WCAG 2.0 accessibility compliance efforts

  • Zendesk

    End-user documentation and instructions

    Flow diagrams

    Adobe InDesign, Photoshop, Illustrator, InCopy, Acrobat

    Web Accessibility (WCAG 2.0)

    HTML/CSS

Adjunct Faculty,
Visual Communications and Design

Sep 2013 — May 2020

    • Taught 16-week courses on Publication Design and Typography and Layout in the Visual Communications and Graphic Design department.

  • Print Design

    Typography

    Visual Hierarchy

    Adobe InDesign, Illustrator, Photoshop

    Higher Education

    Microsoft Office

Technical Writer,
Office of Safety and Mission Assurance

Dec 2013 — Jun 2016

    • Worked with subject-matter experts to write technical articles for the NASA Safety Center and Office of Safety and Mission Assurance websites

    • Wrote scripts for safety videos and created content for various safety materials

    • Wrote annual Safety Month message for NASA Administrator Charlie Bolden

    • Led NASA Safety Center initiative for accessibility (Section 508) compliance

      on web

    • Worked with developer to create and design mobile apps

  • Technical Writing

    Script Writing

    Print Design

    Email Campaign Content

    Web Accessibility (WCAG 2.0)

    Adobe InDesign, Illustrator, Photoshop

    Sitefinity

    HTML/CSS

Managing Editor, Book Press

Aug 2010 — Dec 2012

    • Managed designers and copyeditors and oversaw production on all titles.

    • Designed book interiors and covers.

    • Designed promotional material including Press catalogs, Press 35 Year Anniversary Poster, print advertisements in APR and The London Review, and promotional materials for individual titles.

    • Created and maintained databases for book inventory, author information, and cover images.

    • Designed and coded Press website in HTML/CSS.

    • Spearheaded and maintained social media relations.

    • Created and sent out uncorrected proofs and advanced review copies.

    • Spearheaded Press venture into epublishing.

  • Book Cover and Interior Design

    Poster Design

    Catalog Design

    Marketing Design

    Ad Design

    Project Management

    Adobe InDesign, Photoshop, Acrobat

    Microsoft Office

    HTML/CSS

Marketing Board Member

May 2010 — Dec 2015

    • Designed logo, postcards, posters, programs, and bookmarks

    • Listed events in online and print and obtained local media sponsorship

  • Logo Design and Brand Identity

    Poster Design

    Marketing Design

    Ad Design

    Props Design

    Adobe InDesign, Photoshop, Illustrator

Technical Editor, Magazine

5 AM

Mar 2010 — Mar 2012

    • Formatted and designed layout of national poetry magazine

    • Converted various types of documents in to workable files

  • Print Design

    Magazine Design and Layout

    Adobe InDesign, Photoshop

Planner

Jun 2006 — Aug 2007

    • Created and edited legal documents of land analysis

    • Created company newsletter which included researching, writing and editing articles, and planning layout

    • Updated and completed over 50 State RFPs

  • Writing and Editing

    Proposal Writing

    Print Design

    Newsletter Design